Dear friend We regret the damage caused by transportation. We have tried our best to provide better service to customers. The order was carried by the designated logistics company of the customer and arranged to pick up the goods at our factory. We provided customers with reinforced corrugated boxes and wooden pallets, but unfortunately, they were bumped due to the violent transportation of the customer's freight company. We tried to explain to Mr. Nadeem that the damage caused by transportation should be compensated by the transportation company. But Mr. Nadeem only thought it was a problem with our packaging and asked us to compensate in full.